- Timeframe: You have 30 days from the date of receiving your item to request a return.
- Eligibility: To be eligible for a return, the item must be in the same condition as when you received it. It should be unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
- Return Process: To initiate a return, you need to contact the company via email (EMAIL@). If your return is accepted, we will provide you a return shipping label and instructions on where to send the package. It's important to request a return before sending the item back, as unsolicited returns may not be accepted.
- Damaged, Defective, or Wrong Items: If you receive a defective, damaged, or incorrect item, you should inspect it upon receipt and contact the customer care immediately. They will assess the issue and take appropriate action to rectify the problem.
- Non-Returnable Items: Certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any doubts about whether an item can be returned, it's recommended to contact the customer care for clarification.
- Exchanges: If you want to exchange an item for a different one, it's suggested to return the original item first. Once the return is accepted, you can make a separate purchase for the desired item.
- Refunds: After the receives and inspects your return, we will notify you about the approval status of your refund. If approved, the refund will be automatically issued to your original payment method. Keep in mind that it may take some time for the refund to be processed and reflected in your account, as this depends on your bank or credit card company.
It's always a good idea to reach out to the customer care service if you have any specific questions or concerns regarding your return or refund.