Frequently Asked Questions

How long will it take to receive my order?

Your order is usually delivered within two to three working days.

All orders are sent using Royal Mail Tracked 48, which usually takes 2-3 business days to deliver.

What courier do you use to send my order?

We ship all orders via UK’s reputed delivery companies like Royal Mail and DPD.

Couriers will keep you updated with the delivery dates, so you know when to expect your delivery.

How can I track my order?

Once we dispatch your order, we will email you the Royal Mail tracking number which you can use to track your delivery on Royal Mail website, here.

You can contact us if you require any further information.

Do you provide Next Day delivery?

Yes, we offer next-day delivery to UK mainland addresses for an additional £8.99. The cut-off time for next-day delivery is 12pm. Orders should be placed before 12pm to get it delivered on the next working day via DPD.

Is it safe to buy from your website?

Yes, it is safe.

Our website software is PCI compliance to keep payment info and data safe.

How can I get in touch with you?
Our UK based customer service agents are available to help between 8am to 6pm, Monday to Friday. We aim to reply your query as soon as possible. You can contact us by clicking here.
I am not satisfied with my order. Can I return it? What if there is a problem with the item?
We offer a 100% money-back guarantee on defective or damaged products. You must notify us within 3 days of delivery. You have 30 days to return the product for a full refund. You will be responsible for shipping costs. Once we receive the product, we will refund the full amount of your original purchase. Please include your name and order number on the returned package.
Are you based in UK?
Yes, we are based in United Kingdom.